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Hearty Medical Care

Guidance on Outpatient Consultation

Flow of Outpatient Consultation

1. New patient reception2. Reception at each department (2nd floor)3. Waiting4. Consultation and tests5. Reception Desk of each department (2nd floor)6. Billing Desk7. Payment8. Pharmacy

1. New patient reception

New patient receptionIf you are a new patient and have no referral letter, please fill in the required information on the Patient Registration Form and bring it to the New Patient Reception Desk.
Once you are registered, we give you a Reception Slip and a Patient ID Card.

2. Reception at each department (2nd floor)

Reception at each department (2nd floor)<Reception at each department (2nd floor)<Please submit your Reception Slip and Patient ID Card to the Reception Desk of the department with which you have a consultation.
The receptionist gives you a medical questionnaire. Please fill it in and submit it to the Reception Desk.

3. Waiting

WaitingPlease wait until your consultation.
The external waiting area has a screen to show the waiting time. It displays the appointment time of the patients who are currently being examined. Once your appointment time is displayed, you will be called in soon.

4. Consultation and tests

A physician examines you. You may need to have tests before or after the consultation.

5. Reception Desk of each department (2nd floor)

Reception Desk of each department (2nd floor)Reception Desk of each department (2nd floor)After the consultation, please submit the yellow file (Basic Billing Slip) to the Reception Desk of the department. We confirm the billing information and return it to you.
Please submit it to the Billing Desk on the first floor.

6. Billing Desk

会計窓口After the consultation, please submit the yellow file (Basic Billing Slip) to the Reception Desk of the department.
We confirm the billing information and return it to you. Please submit it to the Billing Desk on the first floor.

7. Payment

PaymentOnce the billing number screen displays your number, please make a payment with an automated cashier machine.
Please follow the instructions below to use the machine.

  1. Hold the barcode on your Billing Number Ticket over the barcode reader.
    If you have no Billing Number Ticket, insert your Patient ID Card.
  2. Please make a payment in accordance with the instructions on the screen.
    * If your physician prescribes medications for you, a “Medication Exchange Ticket” is printed on the bottom of your receipt. Please cut it off and bring it to the Pharmacy once your ticket number is displayed.
    * If your medications are prescribed outside the hospital, please bring the prescription to any outside pharmacy after you make the payment.
    * We do not reissue the receipt. Please keep it safe.

We accept a credit card for medical expense payment.

credit card

* Notes for card payment
Please confirm the spending limit of your card before use. (Please contact your credit card company for details about your spending limit.)
* J-Debit is available only during business hours.

8. Pharmacy

院内処方PharmacyIn principle, prescriptions are dispensed outside our hospital.
Please take your prescription to a pharmacy outside the hospital with payment.
Your number will be displayed on a monitor as soon as the medicine for your prescription is ready.
Please present the prescription slip when your number appears on the electronic display.

Take care on your way back.

  • Staff of our “Concierge” are always available to help our patients and other visitors.
    Please feel free to ask them anything.

Requirements on the day of consultation

  • Health insurance card
  • Various beneficiary certificates for publicly funded healthcare (if any)
  • Proof of identity (e.g., ID card or passport)
  • Overseas health insurance card

Presentation of your health insurance card

Please show us your health insurance card once a month (at your first visit of the month). Please note that if you do not show it to us, you are liable for all medical expenses.

Coverage of health insurance

You are not covered by health insurance in the following cases.

  • No presentation of a health insurance card (* A copy of the health insurance card is invalid in principle)
  • Health checkup or comprehensive screening
  • Commuting injury or employment injury
  • Traffic accident (* To use a health insurance card, you need to submit the required documents to your insurance provider in advance)
  • Injury caused by a third party’s action (* To use a health insurance card, you need to submit the required documents to your insurance provider in advance)
  • Normal pregnancy or delivery