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Hearty Medical Care

Guidance on Outpatient Consultation

Out-of-hours or Emergency Outpatients

Reception

  • The Emergency Room Reception Desk is open 24 hours a day. (We do not currently accept emergency child patients.)
    * If you would like to consult a specialized department, such as Ophthalmology or Dermatology, please ask us about availability.

Out-of-hours or Emergency Outpatients

Requirements on the day of consultation

  • Referral letter (If you do not have it, you must pay a fee for treatment of patients’ choice)
  • Health insurance card
  • Various beneficiary certificates for publicly funded healthcare (if any)

Fee for Treatment of Patients’ Choice

If you have no referral letter, you must pay a fee for treatment of patients’ choice, 5,400 yen for a consultation with a medical department or 3,240 yen for a consultation with a dental department.

Click here for more details.

Presentation of your health insurance card

Please show us your health insurance card at every visit. Please note that if you do not show it to us, you are liable for all medical expenses.

Coverage of health insurance

You are not covered by health insurance in the following cases.

  • No presentation of a health insurance card (* A copy of the health insurance card is invalid)
  • Commuting injury or employment injury
  • Traffic accident (* To use a health insurance card, you need to submit the required documents to your insurance provider in advance)
  • Injury caused by a third party’s action (* To use a health insurance card, you need to submit the required documents to your insurance provider in advance)